FAQs

Q: Why have I not been included in the Scheme?
A: To be eligible you need to have been engaged with Mash and on the payroll on or before 19th March 2020. You must also have worked for Mash during the period of 16th November 2019 to 19th March 2020 (this means anyone who was on our December payroll run) and earned at least £80 gross pay during this period.

Q: How much will I get paid?
A: Your gross pay will be worked out based on the Government guidelines. Due to the volume of Mashers included on the Scheme, we are unable to send the calculation individually. However, you will be able to see how your net pay is calculated on your payslip which can be accessed through Centralus in the usual way.

Q: When will I be paid for Furlough leave?
A: You will be paid using the following schedule:
For the period of 16 March to 15 April you will be paid on 15 May
For the period of 16 April to 15 May, you will be paid on 15 June
For the period of 16 May to 30 June, you will be paid on 15 July

Q: Am I able to work while on Furlough leave?
A: During the Furlough leave period you will still be engaged with Mash, but not able to carry out any work for us. However, you are able to take on voluntary work or other paid work – including with other agencies as long as you’re not on the Scheme with them.

Q: What happens if the government extends the Coronavirus Job Retention Scheme?
A: We will review the situation at the time to see if it still benefits Mashers and Mash, and let you know.

Q: What if I don’t want to be part of the Scheme?
A: If you don’t agree to the terms of the Furlough Agreement you will not be included in the Scheme.

Q: What happens if Mash starts having work to offer again?
A: The situation will be under constant review and if work starts coming through, we will let you know. This may mean your Furlough period will end before the 30th June.

Q: Why isn’t my commission included in the furlough pay calculation?
A: Any commission pay you may have earned is classed as a discretionary payment and is therefore not included in the calculation.

Q: I believe I meet the eligibility criteria, but have not received an email.
A: In this case, if you have not received an email by midday on Friday 1st May, please email ops@mashstaffing.com and we will investigate your query as quickly as possible.

Q: How much furlough pay will I get and is it worth agreeing to the Scheme if I’m on universal credit?
A: Your furlough pay will be calculated based on Government guidelines. We can’t advise on individual circumstances or how this will affect your Universal Credit payments – it is best to contact HMRC about this.

Q: Can you confirm that you’ve received my completed Agreement?
A: Due to the high volume of Agreements coming through, we can’t confirm receipt at the moment. However, if you pressed submit and it went through without any problems then you can be confident that we have received it.

Q: I’ve had work cancelled so will I be furloughed?
A: The decision to place you onto Furlough Leave, is based on previous earnings rather than future work scheduled, this is in line with government guidelines for the Coronavirus Job Retention Scheme.

Q: I have already completed the Agreement. I would like to know when and how I will be informed if it was approved or not.
A: We only sent Agreements to Mashers who meet the criteria set out by the Government, so by submitting the agreement you will be included on the Scheme and added to the Furlough payroll. The first pay date will be 15 May.