SAMSUNG KX IS A WORLD-CLASS RETAIL SHOWCASE.

COULD YOU HELP LEAD IT?

What the role involves:

  • Help manage and inspire a team of Support Centre Specialists to deliver an exceptional repairs service and world-class customer care.
  • Drive customer loyalty by ensuring Samsung KX’s high standards are delivered across customer engagement, product repair and service management in an innovative and on brand way.
  • Deliver Samsung KX’s brand objectives and inspire the team to do the same.
  • Organise the team to ensure they deliver the best possible outcomes, including training, motivation and contingency planning.
  • Work with your manager to ensure successful delivery against KPIs in all areas, and particularly in product repair, customer care and loyalty.

What we’re looking for:

  • A skilled and enthusiastic Retail Technical Support or Repair Centre Manager with an in-depth understanding of consumer technology and a strong customer care focus.
  • Strong technical skills with the ability to achieve high operational efficiency in a repairs and service-based environment.
  • A true brand advocate who is able to deliver a flawless customer experience, and generate brand loyalty through exceptional customer service.
  • A detail-orientated, highly organised individual with a can-do attitude and the drive to set and deliver exceptionally high standards.
  • A natural leader with good communication skills who can motivate energetic, diverse teams through collaborative and inspirational leadership.

Role Details:

Location: London, N1C 4DQ
Salary: £30-38k
Contract: Permanent

If this sounds like you, please apply here. We look forward to meeting you.

KX Application Form