- Ensure outstanding operational efficiency across the store and all event spaces.
- Manage and inspire a team of Showcase Technical Specialists to deliver exceptional tech set up and maintenance across all product zones including Mobile, TV & AV, Appliances and IT.
- Manage a broad range of operational partners from cleaning services through to events agencies.
- Ensure all store processes meet Samsung KX’s high operational standards including health & safety and facilities management.
- Be a true Samsung KX brand advocate and work with the management team to ensure successful delivery against all store KPIs.
- A highly skilled and enthusiastic retail operations manager with a strong technical focus and an in-depth understanding of facilities management.
- Strong technical skills with the ability to use AV and CMS confidently (Green Hippo preferred but not essential).
- A detail-orientated, highly organised individual with a can-do attitude and the drive to set and deliver exceptionally high standards.
- A natural leader with good communication skills who can motivate energetic, diverse teams through collaborative and inspirational leadership.
- A good team player who can build positive relationships with suppliers, partners and colleagues.