Role overview:

  • Ensure outstanding operational efficiency across the store and all event spaces.
  • Manage and inspire a team of Showcase Technical Specialists to deliver exceptional tech set up and maintenance across all product zones including Mobile, TV & AV, Appliances and IT.
  • Manage a broad range of operational partners from cleaning services through to events agencies.
  • Ensure all store processes meet Samsung KX’s high operational standards including health & safety and facilities management.
  • Be a true Samsung KX brand advocate and work with the management team to ensure successful delivery against all store KPIs.

Required skills:

  • A highly skilled and enthusiastic retail operations manager with a strong technical focus and an in-depth understanding of facilities management.
  • Strong technical skills with the ability to use AV and CMS confidently (Green Hippo preferred but not essential).
  • A detail-orientated, highly organised individual with a can-do attitude and the drive to set and deliver exceptionally high standards.
  • A natural leader with good communication skills who can motivate energetic, diverse teams through collaborative and inspirational leadership.
  • A good team player who can build positive relationships with suppliers, partners and colleagues.

KX Application Form