Role overview:
- Help supervise and inspire a team of Support Centre Specialists to deliver an exceptional repairs service and world-class customer care.
- Engage with customers in a welcoming and professional manner, demonstrating both extensive product knowledge and a determination find positive solutions.
- Deliver a best-in-class first line device repair service that includes customer education, troubleshooting and diagnostic testing.
- Work with the off-site Samsung repairs service to ensure high quality, high-speed repair of all customer products.
- Support your manager to ensure successful delivery against KPIs in product repair, customer care and loyalty.
Required skills:
- A skilled and enthusiastic Technical Support Specialist with an in-depth understanding of consumer technology and a strong customer care focus.
- An engaging individual with a passion for tech and the ability to excel in a repairs and service-based environment.
- A true brand advocate who is able to deliver a flawless customer experience, and generate brand loyalty through exceptional customer service.
- A detail-orientated, highly organised individual with a can-do attitude and the drive to reach exceptionally high standards.
- A loyal team player with good communication skills who can work collaboratively as part of a diverse and energetic team.